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TERMS & CONDITIONS

Curlita Academy Ltd – Academy Terms and Conditions

 

1. Introduction and Scope

These Terms and Conditions apply to all academy services provided by Curlita Academy Ltd, including but not limited to regulated qualifications, CPD courses, classroom-based training, blended learning, online training, assessments, mentoring where linked to a course, and any associated educational services supplied by the Academy.

By making a booking, paying a booking fee, entering into a payment plan, accessing online materials, attending training, or otherwise enrolling onto a course, you confirm that you have read, understood and agreed to these Terms and Conditions.

These Terms and Conditions apply to academy services only. Where a separate written agreement applies, including but not limited to a Payment Plan Agreement, corporate training agreement, consultancy agreement or online course-specific agreement, that agreement shall be read alongside these Terms and Conditions. In the event of any conflict, the specific written agreement shall take precedence in relation to the matter it governs.

 

2. Definitions

For the purpose of these Terms and Conditions:

Academy means Curlita Academy Ltd.
Student means the person enrolling onto or attending the course.
Course means the training, qualification, programme, assessment or educational service booked with the Academy.
Booking Fee means the non-refundable fee paid to secure a place on a course, which forms part of the total course cost.
Payment Plan Agreement means any separate written agreement allowing payment by instalments.
Course Materials means any manuals, videos, documents, templates, portals, handouts, downloads, workbooks, presentations or other learning resources supplied by the Academy.
Online Portal means any digital learning environment, membership area or course platform used by the Academy.

 

3. Course Bookings and Place Allocation

3.1 Course places are allocated on a first come, first served basis, subject to availability.
3.2 A course place is not secured until the required booking fee or full payment has been received in cleared funds.
3.3 The Academy reserves the right to refuse, decline or withdraw a booking at its discretion where this is necessary for operational, compliance, safeguarding, qualification, conduct or eligibility reasons.
3.4 It is the Student’s responsibility to ensure that all information provided at the time of booking is accurate and complete.
3.5 Where a course has prerequisites, the Student is responsible for ensuring they meet those prerequisites and for providing evidence where requested. The Academy may rely on the Student’s declaration and reserves the right to refuse access, withhold progression or decline certification where prerequisites have not been met. Your current site already says you rely on students to be truthful and provide previous qualifications, so this point should stay, but be tightened.

 

4. Non-Refundable Booking Fee

4.1 All course bookings require payment of a non-refundable booking fee, unless the Academy expressly requires full payment at the point of booking.
4.2 The booking fee forms part of the total course cost and is not an additional charge.
4.3 The booking fee secures the Student’s place on the course and covers administration, scheduling, enrolment activity, staffing allocation, learner onboarding, preparation of course resources, and loss of opportunity to offer that place to another student.
4.4 The booking fee is non-refundable except where a refund is required by law or where the Academy cancels the course and no suitable alternative is offered.
4.5 No booking is confirmed until the booking fee has been received in cleared funds and confirmation has been issued by the Academy.

 

5. Payment Options

5.1 The Academy may offer one or more of the following payment options, depending on the course and the Academy’s discretion:

  • full payment at the time of booking

  • payment by approved instalment plan under a separate Payment Plan Agreement

  • payment through an approved third-party finance provider, where available

5.2 The payment options available for a particular course will be confirmed at the point of booking.
5.3 The Academy reserves the right to refuse any payment option or withdraw the availability of any payment option at its discretion.

 

6. In-House Payment Plans

6.1 Where the Academy agrees to an in-house payment plan, the Student must sign a separate Payment Plan Agreement.
6.2 The Payment Plan Agreement forms part of the contract between the Student and the Academy and must be read alongside these Terms and Conditions.
6.3 The Payment Plan Agreement will set out:

  • the booking fee payable

  • the total balance due

  • the number and amount of instalments

  • the payment collection method

  • the consequences of missed payments, failed collections or cancelled payment mandates

6.4 Access to training, assessments, tutor support, online materials and certification is strictly conditional upon payments being made in accordance with the agreed payment schedule.
6.5 Where a Student is on a payment plan, the specific payment timetable in the Payment Plan Agreement shall apply instead of any general wording about full payment deadlines.

This is the section your new in-house instalment wording should sit under. It should not sit in refunds, and it should not sit right at the bottom. It belongs immediately after the general payment section because it is a key commercial term. Your current page mixes finance and payment obligations in several different places, which is exactly what we are trying to stop.

 

7. Third-Party Finance

7.1 Where payment is made via a third-party finance provider, that provider’s terms and conditions will also apply.
7.2 The Academy is not responsible for any decision made by a third-party finance provider, including approval, decline, cancellation, withdrawal of finance, changes to payment dates or enforcement action taken by that provider.
7.3 The Student remains responsible for complying with any payment obligations arising under their agreement with the third-party provider.
7.4 Where third-party finance fails, is declined, or is withdrawn before the course is fully paid, the Academy reserves the right to require an alternative payment method before allowing continued access to the course.

Your current page refers to Klarna, PayPal, Buyline and other providers, so if you are still keeping any of those routes available, keep a shorter, cleaner version like this.

 

8. Payment Obligations and Course Access

8.1 All payments must be made in full and on time in accordance with the agreed payment method and payment schedule.
8.2 Continued access to the course is conditional upon the Student’s account being up to date.
8.3 The Academy reserves the right to suspend or restrict access to any part of the course where payment is overdue, outstanding, unsuccessful or otherwise in default.
8.4 This includes but is not limited to suspension of:

  • classroom attendance

  • practical attendance

  • online portal access

  • tutor support

  • assessment activity

  • feedback and marking

  • course progression

  • certification

 

9. Failed Payments, Default and Cancellation of Payment Authority

9.1 A Student will be considered in default where any payment is missed, declined, rejected, cancelled, recalled, charged back, not successfully collected on the due date, or otherwise unpaid for any reason.
9.2 If a Student cancels, withdraws or otherwise terminates a Direct Debit instruction, GoCardless mandate, card authority or other payment authorisation before all sums due have been paid, this shall be treated as an immediate default.
9.3 Default does not cancel the Student’s contractual obligation to pay.
9.4 Upon default, the Academy reserves the right to:

  • suspend the Student immediately

  • remove the Student from training sessions and assessments

  • remove access to online materials and tutor support

  • withhold marking, results and certification

  • withdraw the Student from the course

  • require the full outstanding balance to become immediately due, where permitted under the signed payment agreement

9.5 The Academy is not obliged to preserve the Student’s place while any payment remains outstanding.
9.6 Reinstatement after default is entirely at the Academy’s discretion and may be refused.
9.7 Where reinstatement is considered, the Academy may require the Student to pay the full outstanding balance in cleared funds before any access is restored.
9.8 The Academy may also require the Student to join a later cohort, pay an administration fee, or pay for any additional support or catch-up training required.

 

10. No Refund Policy

10.1 All course bookings are non-refundable except where a refund is required by law or expressly stated otherwise by the Academy in writing.
10.2 This includes, but is not limited to:

  • non-refundable booking fees

  • instalments already paid

  • partial course payments

  • payments made toward rescheduled training

  • payments made prior to non-attendance, withdrawal, suspension or termination

10.3 No refund will be given where the Student:

  • changes their mind

  • fails to attend

  • withdraws from the course

  • is removed for non-payment

  • does not complete required work

  • does not meet deadlines

  • loses access due to breach of these Terms and Conditions

  • is found not to meet insurance, licensing or legal practice requirements in their own area of work

Your current page already says the Academy does not offer refunds for training courses undertaken and that course bookings are non-refundable, including booking fees. It also says no refunds are given for insurance issues or if a course has already been accessed. The rewrite above brings those scattered statements into one stronger section.

 

11. Online Portal, Digital Content and Course Materials

11.1 Where a course includes online learning, portal access, downloadable resources or any other digital content, access will be granted only in accordance with the Academy’s published course structure and access period.
11.2 Once the Student has accessed the online portal, created an account, downloaded resources or otherwise accessed digital course content, the Academy has begun performance of the contract.
11.3 No cancellation, refund or transfer will be permitted once digital content has been accessed, except where required by law.
11.4 The Student is responsible for ensuring they have suitable internet access, software, equipment and technical ability to engage with online content.
11.5 Technical problems on the Student’s side will not entitle the Student to a refund, free extension or compensation.
11.6 Any stated access period applies strictly. Extensions are not guaranteed and will only be granted at the Academy’s discretion, unless the Academy expressly advertises otherwise.

Your current page says no refunds or cancellations after entering the portal, that access is granted for a specified duration, and that extensions will not be granted under any circumstances. It also says technical issues on the user’s part do not create a refund right.

 

12. Student Cancellation, Transfer and Rescheduling

12.1 If a Student is unable to attend, any request to transfer to an alternative date must be made in writing.
12.2 Any transfer or rescheduling request is entirely at the Academy’s discretion.
12.3 Where the Academy agrees to transfer a booking, an administration fee may apply.
12.4 The Academy may impose notice requirements, limits on the number of transfers, date restrictions, expiry periods and any other conditions it considers appropriate.
12.5 Failure to attend a booked course without sufficient notice may result in loss of the booking fee, loss of all monies paid and loss of the course place.
12.6 If the Student books within a short period before the course date, stricter transfer or cancellation limits may apply.

Your current wording on cancellations and rebooking is one of the messiest parts of the page because it says bookings are non-refundable, then says courses can be cancelled four weeks in advance with a 50% admin charge plus £25 fee, then says bookings within six weeks are not refunded, then says failure to attend means no rearrangement except sometimes as a goodwill gesture. That all needs simplifying and aligning.

 

13. Academy Cancellation, Changes and Force Majeure

13.1 The Academy reserves the right to amend course dates, times, tutors, locations, delivery methods, materials or structure where reasonably necessary.
13.2 Where a course date is changed by the Academy, a suitable alternative date or arrangement will be offered where reasonably possible.
13.3 If the Academy cancels a course entirely and no suitable alternative is offered, the Academy will refund monies paid for that course only.
13.4 The Academy will not be liable for any indirect or consequential loss arising from cancellation, postponement or rescheduling, including loss of earnings, travel costs, accommodation costs, model fees or business interruption.
13.5 The Academy shall not be responsible for delay, cancellation or inability to perform due to events outside its reasonable control, including but not limited to illness, emergency, severe weather, travel disruption, utility failure, venue issues, government restrictions, public health events or any other force majeure event.

Your current page refers to “Acts of God” and says no liability for losses or costs. This is better modern wording for the same concept.

 

14. Attendance, Punctuality, Clothing and ID

14.1 Students must attend on time, prepared and dressed appropriately for the learning environment.
14.2 Suitable clinic wear or uniform must be worn where required. Closed-toe shoes, tied-back hair, minimal jewellery and short nails may be required for practical learning.
14.3 The Academy may refuse entry to any Student who is late, inappropriately dressed, unsafe to train, unable to provide required identification, or otherwise not compliant with course requirements.
14.4 If a Student arrives more than the permitted late period, the Academy may refuse entry and treat the place as forfeited.
14.5 No refund will be given where entry is refused due to lateness, unsuitable presentation, missing ID or non-compliance with Academy rules.

Your current site already includes dress rules, ID requirements, and says arrival more than 15 minutes late may mean no entry and no refund.

 

15. Models, Assessments and Student Responsibilities

15.1 Where practical work, case studies or assessments require models, it is the Student’s responsibility to arrange suitable models unless the Academy expressly agrees otherwise in writing.
15.2 The Academy may try to assist but does not guarantee that models will be provided.
15.3 Failure to provide required models may delay training, assessment, progression or certification.
15.4 The Student is responsible for completing all required practical work, case studies, assignments, observations and other assessment activity within the required timeframes.
15.5 Failure to submit required work on time may result in delayed completion, withdrawal, disqualification from certification or the need to rebook assessment opportunities.

Your current site already says models are the student’s responsibility and that failure to submit required work on time may result in disqualification from certification.

 

16. Certification

16.1 Certificates, results or completion documents will only be issued where:

  • all required elements of the course have been successfully completed

  • all required evidence has been submitted and accepted

  • all payments due to the Academy have been paid in full

  • the Student is not in default under any payment arrangement

16.2 The Academy reserves the right to withhold certification where:

  • monies remain outstanding

  • the Student has been suspended or withdrawn for non-payment

  • practical or assessment requirements remain incomplete

  • required paperwork, identity documents or evidence are missing

  • awarding body requirements have not been met

16.3 Cancelling a payment mandate, missing instalments, or otherwise entering default will not relieve the Student of their payment obligations and certification will not be issued until the account is fully cleared.

 

17. Student Conduct and Behaviour

17.1 Students must behave professionally, respectfully and safely at all times.
17.2 The Academy reserves the right to suspend, restrict or terminate access without refund where a Student behaves in a way that is disruptive, abusive, inappropriate, unsafe, dishonest, threatening, discriminatory or otherwise unacceptable.
17.3 This includes inappropriate conduct toward staff, learners, models, assessors, clients or any Academy representative, whether in person, online, by email, by telephone or through messaging platforms.
17.4 Harassment, bullying, threatening behaviour, abuse of staff, deliberate damage, misuse of course materials, dishonesty in assessments, or breach of confidentiality may all result in immediate removal.

Your current online course terms already say harassment or inappropriate behaviour can lead to termination without refund.

 

18. Intellectual Property and Use of Materials

18.1 All course materials remain the property of the Academy unless expressly stated otherwise.
18.2 Materials are protected by copyright and intellectual property law.
18.3 Students may use Academy materials only for their own personal learning and professional development, unless the Academy gives written permission otherwise.
18.4 Students must not copy, share, record, reproduce, distribute, upload, publish, resell, licence, teach from, or otherwise exploit Academy materials without written permission.
18.5 Recording of training sessions, screenshots of materials, or sharing of portal access is prohibited unless expressly authorised.

Your current page already protects videos, documents and images and prohibits sharing or resale.

 

19. Insurance, Legal Practice and Professional Responsibility

19.1 Where insurance is provided by the Academy for on-site training activity, this applies only within the scope stated by the Academy.
19.2 The Student is responsible for ensuring they can obtain and maintain appropriate insurance to practise after training.
19.3 The Student is responsible for ensuring they comply with all legal, regulatory, licensing and insurance obligations in the location where they intend to practise.
19.4 The Academy is not responsible if the Student is unable to practise due to insurer refusal, licensing restrictions, regulatory limitations or local legal requirements.

Your current site already says students are responsible for statutory and legal obligations in their own country and for ensuring they can gain insurance cover.

 

20. Support and Reattendance

20.1 Any support offered after training, including open-door support, feedback, optional revisit sessions or opportunities to reattend, is provided at the Academy’s discretion unless expressly included as part of the purchased course.
20.2 The Academy may set time limits, availability limits, fees, notice periods and eligibility criteria for any support or reattendance offer.
20.3 No informal support arrangement shall waive the Academy’s payment, refund, attendance or certification rules.

Your current page refers to an “Open Door” policy and possible free reattendance within two weeks if space is available, otherwise a percentage of the original fee applies. That should stay if you still want it, but it needs to be clearly discretionary.

 

21. Data Protection and Marketing

21.1 The Academy will process personal data in accordance with applicable UK data protection law.
21.2 Student data will be used for administration, delivery of training, learner support, compliance, certification, awarding body requirements where applicable, and related Academy operations.
21.3 Where lawful to do so, the Academy may also use contact details for relevant Academy communications and marketing.
21.4 Further information is set out in the Academy’s Privacy Policy.

Your current page says personal data may be used to process orders and for future marketing purposes. That should remain but be modernised and linked to a proper privacy policy.

 

22. Complaints

22.1 The Academy aims to provide a high-quality service and takes complaints seriously.
22.2 Complaints must be submitted in writing to the Academy using the published complaints contact details.
22.3 The Academy will acknowledge complaints within a reasonable timeframe and investigate them in accordance with its complaints procedure.
22.4 Submission of a complaint does not suspend the Student’s payment obligations unless the Academy agrees otherwise in writing.

 

23. Limitation of Liability

23.1 Nothing in these Terms and Conditions excludes liability where it would be unlawful to do so.
23.2 Subject to clause 23.1, the Academy shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of earnings, loss of profit, travel costs, accommodation costs, loss of opportunity, business interruption or reputational loss arising from attendance, cancellation, delay, suspension, non-certification, or use of course content.
23.3 The Academy does not guarantee any particular business result, financial outcome, employment outcome, insurance outcome or commercial success arising from course attendance.

Your current online course wording already says the Academy is not liable for outcomes, financial or otherwise, from use of the knowledge or skills.

 

24. Changes to These Terms

24.1 The Academy reserves the right to update these Terms and Conditions from time to time.
24.2 The version in force at the date of booking will generally apply to that booking unless a change is required by law, regulation, awarding body requirement, safeguarding requirement or operational necessity.
24.3 Updated terms may be published on the website and, where appropriate, communicated directly.

 

25. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction in relation to any dispute arising from them.

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